Frequently Asked Questions
In order to ensure the health and safety of our employees, guests, retailers and business partners, we have decided to close Guest Services, effective as of March 21 until further notice. For assistance, please text your question to our team via our website chat tool.
In order to ensure the health and safety of our employees, guests, retailers and business partners, we have decided to close Guest Services, effective as of March 21 until further notice. Please note that while it is still possible to purchase the shopping centre’s e-gift card online, it cannot be transferred onto a plastic gift card until Guest Services re-opens. For any questions, please text your question to our team via our website chat tool.
Frequently Asked Questions
The shopping.ca gift card can be used to purchase items at participating retailers located in any one of Ivanhoé Cambridge’s shopping centres nationwide. To see a full list of shopping centres, click here.
In 2019, Ivanhoé Cambridge launched an improved gift card program that runs on the American Express network and replaces the grey Mastercard Ivanhoé Cambridge gift card. If you currently have an Ivanhoé Cambridge gift card, to check your balance, click here.
The Shopping.ca gift card can be used to purchase items from participating retailers located in any one of the Ivanhoé Cambridge’s shopping centres. For the full list of shopping centres, click here
The gift card can be purchased at the Guest Services kiosk of participating Ivanhoé Cambridge shopping centres. For a full list of shopping centres, click here.
You can also buy a gift card online, on the Website of participating Ivanhoé Cambridge shopping centres.
Yes, you can purchase an e-gift card online on any of our shopping centre's website (click here for the complete list) and send it by email to the person you want to treat. That person will receive a code to exchange in-mall at Guest Services for a physical gift card to use at participating retailers in participating Ivanhoé Cambridge shopping centres nationwide.
You cannot use your gift card as a payment method for an online order.
Terms & Conditions
Yes, bulk purchases are possible at the Guest Services kiosk of all participating Ivanhoé Cambridge shopping centres nationwide. For further questions on corporate or bulk orders, please refer to the Business Club.
In mall, the shopping.ca gift card can be purchased in denominations ranging from $25 to $1,000.
Online, the shopping.ca gift card can only be purchased in denominations from $25 to $400.
There are no purchase or account maintenance fees assessed against the card in this new program.
The funds on the gift card do not expire. The four-digit expiration date available on the front of the regular gift card (MM/YY) is the expiration of the plastic. This means that the customer, after this date, will need to request a new gift card by visiting the Guest Services kiosk or by calling Customer Care 1-833-350-2461.
Additional information will be requested for any purchase equal to or over $1,000.
Once the initial amount has been used, no additional funds can be added onto the gift card. You will have to purchase a new gift card.
Once you complete your order, there are no refunds or purchase cancellations possible.
Gift card funds do not expire. However, the plastic has an expiry date set for 5 years from the date it was printed, which is the date indicated on the front of the gift card. Upon plastic expiration, you can get a new card by contacting Customer Care toll-free at 1 (866) 414-8340 to obtain a free replacement card or visit Guest Service at an Ivanhoé Cambridge shopping centre. Your balance will be transferred to a new replacement shopping.ca gift card.
Using the gift card
When purchasing an item that is greater than the value of the gift card, the balance of the transaction can be paid for with another method of payment, such as cash, debit or credit. For more information, please inquire with the retailer, as policies may differ.
Yes, you can use your Shopping.ca gift card more than once at all participating Ivanhoé Cambridge shopping centres across Canada (click here for a complete list) and at all participating stores, as long as there are sufficient funds on the card.
While most retailers accept the shopping.ca gift card, a few do not participate in the program. You can consult the Stores section of your local shopping centre’s website for a complete list of stores accepting the gift card.
The gift card cannot be used to pay for tips or other gratuities, or to make a payment against any account or loan. Also, it is not authorized to purchase a retailer gift card with the shopping.ca gift card. While most of the stores in our shopping centres honour the Ivanhoé Cambridge gift card, some have chosen not to participate in the program. You can consult the Stores section of your local shopping centre’s website for a complete list of participating retailers. A complete list of terms & conditions is available here
Gift cards can only be redeemed at participating retailers in participating Ivanhoé Cambridge shopping centres nationwide. Therefore, you cannot use your gift card as a payment method for an online order.
As retailer return policies vary from store to store, customers must adhere to each store's policies. Please note if the retailer decides to return the funds on the shopping.ca gift card, it will take 7-10 business days for the funds to be returned to the card.
In order to replace a lost card, you can contact Customer Care toll-free at 1-866-414-8340 or visit an Ivanhoé Cambridge Guest Services kiosk and provide a proof of purchase.
Reward cards cannot be replaced if lost or refunded after expiration.
Questions regarding corporate orders
There is no limit, however additional information will be requested for any purchases equal or above $3,000.
You can place your order at the Guest Services kiosk of an Ivanhoé Cambridge shopping centre or directly via our online reservation form.
Accepted methods of payment are Interac, cash, Visa, MasterCard andAmerican Express. Your shopping centre may accept other payment methods. Please contact your centre’s Guest Services for more information.
Use Gift Card only at authorized merchants that accept American Express® Cards at Ivanhoé Cambridge Shopping Centres. No ATM use. Funds do not expire. Not redeemable for cash, except where required by law. Additional limitations apply. See Cardholder Agreement for complete details. Card is not eligible for protection under any Zero Liability policy. Card balance not insured by the Canada Deposit Insurance Corporation (CDIC). Card issued by Peoples Trust Company pursuant to a license from American Express.